5

Had a great experience very nice guys in an out highly recommend.

5

I had not been here for several years, but will be back anytime I need work. Efficient, reasonable, professional, and competent. Did some work on my 2012 Sienna. I wont go anywhere else now.

5

This is hands down the greatest shop I’ve delt with. My Ram was running rough, found this shop based on reviews. From the first phone call with Zach & Gavin they made me feel comfortable, and were knowledgeable. Michael was the technician and I would like to say thank you to him for taking care of my truck. This shop and the team at Browns Mill are awesome. Don’t go anywhere else, this is the shop. I will be taking all my work to them and they are my go to shop now. Thank you gentlemen. Truck is running great and I’ll see you all soon for my next oil change. Can’t praise this shop enough.

1

GO SOMEWHERE ELSE. Loyal customer over 20yrs don't know what has happened but never going back. Had truck 3 weeks called me 1 time I called them 3 times. Had new battery and starter installed before taking it to them. Told me it was battery ,not the battery, told me it was starter not the starter tried to charge me over $1100.00 for new battery and starter. Then said it was tipm hard telling how much that was going to tack on . I went picked it up took it to another shop . IT WAS NOT STARTER, NOT THE BATTERY AND NOT TIPM. being wrong one time ok, being wrong 2 times ok nobody is perfect, but 3 Times . This was my new starter when I got it back where they beat on it.

Mr. Carter, we tried to reach out earlier by phone, and were unable to get in contact with you. At your convenience please give us a call or text at 423-282-2642.

- Browns Mill Auto & Diesel
5

Fast, friendly, and professional service that's very reasonably priced. I will continue to use them to service my vehicle.

5

I took my 2018 Rav4 in to have a general checkup before a road trip. I was so impressed with the guy at the front desk and with the service I received! This will be my go-to place from now on for auto service. Thanks, guys!!

Thank you so much ma'am! We look forward to seeing you in the future!

- Browns Mill Auto & Diesel
5

Very polite and answers all our questions of what needed to be done to our vehicle & what they suggested (with no pressure). They are little more on expensive side, but very happy with everything they've had to do to our vehicles. To us peace of mind is important.

5

Highly recommend! I recently took my Prius in for some work. Staff are friendly, professional , fair, and honest. They went above and beyond. My tire pressure was reading low on my gauge when I took the car in. They took care of that at no charge without me, even asking them too. I will definitely use them in the future.

5

They put a rear air suspension on my service truck, even with the truck being a newer model and didn’t have many options to work with, these fellas got it done and I am very pleased with the work they have done, would recommend them to anyone here in town!

1

Had towed here because my Tdi beetle would die at idol. Boost off with another diesel. Runs and drives fine. Just wouldn’t idol. Needed it diagnosed. Called before I towed it here. The air box and intake tube were not on(in the floorboard) when I called 4 days later was told “we don’t want to touch it” we had a short conversation about it. Ask if they hooked a scanner to it “no” was their answer. That’s why it’s there. Please do that… called back 4 days later. They informed me was “ it didn’t read”. Picked up the car (no charge because they didn’t do anything ) drove car home. Hooked up a $70 auto zone scanner to it! Worked just fine. (Still not fixed) won’t be suggesting them to anyone, they seem like they just want to change oil and put wheels on. Since I can’t reply to the owner I’ll edit it! the mas was still plugged on the air box in the front floor board. If you cared to look. Instead you gave a “we don’t want to touch it” lazy. I’m disappointed in the fact that you didn’t try.

Mr. Stephen Cox, your 2005 vw beetle tdi, did in fact have an idling issue. As the entire intake assembly for your vehicle was missing, including the Mass Air Flow sensor. The items in the floorboard of your vehicle were the intake box and tube, but there was no Mass Air Flow sensor. We have reviewed your call recordings and you were told that in order to fix your vehicle correctly that it would be necessary to use the mass air flow sensor, along with multiple other items that were missing. In regards to the “Scanner”, scanning the vehicle would show a mass air flow fault because of the sensor not being there, and any further diagnostic, could not be performed correctly until the MAF and other items had been replaced. You stated that your vehicle did not need the MAF and other items to run correctly. Unfortunately we are not going to lower our standards and not repair a vehicle correctly, and that is why we told you we would not work on your vehicle. We hope that you are able to find a facility that would be willing to oblige to your demands. Although you may think that your vehicle doesn’t need certain sensors or parts, It does seem oddly coincidental that your vehicle had an idling issue, when it was in fact missing parts and sensors…

- Browns Mill Auto & Diesel
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